Director, IT, American Electric Company, LLC

www.americanelectric.com

Delivered end-user technical support and server administration through effective communication, relationship-building, and problem-solving skills. Led IT department with up to 3 direct reports managing activities for 190 users. Controlled $6M budget, created and managed processes, and maintained compliance efforts. Executed identity and access management, IT strategy, and customer service functions for teams across 4 locations.

• Achieved significant cost savings, including slashing capital expenditures by $100K by transitioning servers to the cloud. Saved $10K in licensing fees annually by moving to Microsoft 365 and reduced monthly expenses by $500 with a new voice carrier.
• Drove $200K in annual savings by transitioning third-party technical support provider to in-house function.
• Reduced employee time sharing files by 20% by replacing file-sharing software with SharePoint, allowing better end-user experience and support.
• Facilitated continuous improvement and promoted process improvements by analyzing operations, applications, systems, hardware, and staff to identify areas for enhancement aligned with end-user needs.
• Strengthened cybersecurity and IT processes with new security controls, including VPN tunnels, new password policies to control password requirements, and technologies to improve email and cloud storage reliability.
• Integrated Enterprise Resource Planning (ERP) system with Active Directory to streamline operations and improve efficiency using PowerShell.

2016 - 2025

Database Specialist, Viewpoint Construction Software

www.viewpoint.com

Conceptualized innovative, customized solutions after engaging clients to understand pain points, business needs, and technical requirements. Leveraged practical communication skills to understand needs, deploy customizations, and guide customers through implementation. Recommended budget management and continuous improvement projects to boost productivity and cost savings.

• Lowered time to deploy by 90% by writing tools to capture customizations. Reviewed databases to identify areas of customization, developed procedures to update customization statements.
• Developed materials and trained specialists in tools to ensure consistency and data integrity.
• Improved customer satisfaction by 20% by implementing new processes to improve customer service and support.

2014 - 2016

Senior Software Engineer, Communications Test Design, Inc.

www.ctdi.com

Create software to automate the warehouse processes.

• Reduced time to pick and put by a factor of 10 by improving performance of SQL queries.

2012 - 2014

Senior Software Engineer, Vector Software Corporation

www.vectorsoftwarecorp.com

Brought in to maintain Extract-Transform-Load (ETL) processes and critical Business reports.

• Created library of C# Attribute Classes that automated reading from Database into Objects.

2010 - 2012

Senior Software Engineer, Northwest EIS OLAP

www.nweisolap.com

Create software to extract and transform data.

• Improved performance of Visual Basic for Applications (VBA) macros.

2010 - 2010

Software Development Consultant, PrivacyHarbor Inc

Optimize backend code to enhance performance.

• Reduced time to load email by 80% by optimizing backend code.

2009 - 2010

Senior Software Engineer, Vector Software Corporation

www.vectorsoftwarecorp.com

Brought in to research, document and solve performance issues with Extract-Transform-Load (ETL) processes and critical Business reports.

• Reduced time to load data from over night to under an hour.
• Reduced time to generate reports by 90% by optimizing SQL queries.

2007 - 2008

Senior Software Engineer, US Digital

www.usdigital.com

Create software to automate business processes.

• Created COM plugin for FoxPro to process credit cards over encrypted internet connection. Manage selection of Enterprise Resource Planning (ERP) system to replace legacy system.

2007 - 2007

Director, Software Engineering, Engenex Technologies, LLC

Managed and mentored a team of 12 software professionals, ensuring the successful delivery of client projects. Administered corporate network and servers, maintaining a secure and efficient IT infrastructure. Supported developers with innovative problem-solving, streamlining workflows, and implementing continuous integration. Established testing functionality to improve software quality and reliability. Manage corporate and development servers and network.

• Used continuous integration and unit testing to streamline build process and deliver the project early.

2004 - 2006

Associate, Excell Data

Design and develop a smart-client application to enable representatives to track gifts to schools and professors, and associate positive outcomes to justify activities.

2004 - 2004

Senior Developer, SBI.Razorfish

Complete the next phase of features for the Knowledge Management System started while working for Luminant Worldwide.

2003 - 2004

Senior Technical Specialist, Luminant Worldwide

Manage group of six Technical Specialists. Supervise development and delivery of client projects. Architect and Deploy a Knowledge Management Solution for a Wireless Company that combined a custom web application, document management system and search engine.

2001 - 2003

Engineering Manager, Vanteon

Led a team of 10 software engineers, ensuring the successful delivery of client-driven projects on time and within scope. Managed client relationships post-sales turnover, serving as the primary point of contact for project execution and success. Oversaw project planning, task assignments, and resource allocation to optimize team productivity. Mentored and guided software engineers, fostering professional growth and technical excellence. Proactively identified and addressed project challenges, ensuring smooth execution and client satisfaction.

2000 - 2001

Senior Developer, ELF Technologies Inc

Design and develop a web-based solution to allow submission of attorney invoices to application service provided by company, while maintaining attorney-client privilege.

2000 - 2000

Senior Software Engineer, HK Systems

Develop tools and techniques to integrate legacy development environment with new technologies. Generate skeleton code based on interface input, output and mapping information to speed creation of conversion and interface applications. Supervise implementation and customization of the product for customers. Work with Product Development teams to report bugs and provide suggested solutions.

1995 - 2000

Associate, Cara Corporation

Develop front-end application for client/server project to connect Lawyers with the Courts. Create custom Lotus Notes add-on to automate dial-up access from within the application.

1995 - 1995

Associate, Maxim Group

Re-engineer key legacy system to streamline maintenance of data and integration with peripheral systems. Develop process to allow data to be transferred to Lotus Notes, and the modified data to be submitted as a work order; enabling the Sales team to work in the field.

1994 - 1995

Software Developer, Rankin Technology Group

Create software to automate business processes.

1993 - 1994

University of Hawaii, Honolulu, HI

M.S., Computer Science

• ICS 690: Seminar in Computer Science

2024 - 2026

University of Hawaii, Honolulu, HI

B.S., Computer Science

• HON 333: Experiential Scholarly Engagement
• HON 494: Honors Workshop
• HON 495: Honors Thesis Proposal
• HON 496: Senior Honors Project
• ICS 311: Algorithms
• ICS 313: Programming Language Theory
• ICS 314: Software Engineering I
• ICS 321: Database Systems I
• ICS 332: Operating Systems
• ICS 355: Security and Trust I
• ICS 427: Software Quality Assurance
• ICS 451: Data Networks
• ICS 496: Capstone Project
• MATH 372: Probability and Statistics

2023 - 2025

Leeward Community College, Pearl City, HI

A.S., Computer Science

• ANTH 152: Culture and Humanity
• BIOL 124: Environment & Ecology
• CHEM 161: General Chemistry I
• HWST 107: Hawaii:Center of the Pacific
• ICS 111: Introduction to Computer Science I
• ICS 141: Discrete Math for Computer Science I
• ICS 170: Ethics for a Digital World
• ICS 211: Introduction to Computer Science II
• ICS 212: Program Structure
• ICS 241: Discrete Math for Computer Science II

2022 - 2023

Mesa Community College, Mesa, AZ

A.S., Computer Science

1989 - 1992

DESCARTES Fellowship, University of Hawaii at Manoa, NSF STEM Research and Traineeship Grant

Data in Engineering and Society: Converging Applications, Research, and Training Enhancements for Students.

2024-04-17

Transfer Merit Scholarship, University of Hawaii at Manoa

Scholarships awarded to incoming transfer students that show exceptional merit.

2023-03-23

Dean's List, Leeward Community College

Awarded for academic excellence.

2023-06-02

Phi Theta Kappa, Phi Theta Kappa

Awarded for academic excellence.

2023-02-04